Refund and Returns Policy

Last updated: 5 August 2026

This Refund and Returns Policy applies to purchases made through Partovexa, operated by Trade Mark Ginzburg Kft.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Overview

Consumers purchasing products online within the European Union may withdraw from the purchase contract without providing a reason within 14 calendar days.

The withdrawal period begins on the day when you, or a person designated by you other than the carrier, receives the product. If one order contains several products delivered separately, the period begins when the final product is received.

To exercise your right of withdrawal, contact us before the 14-day period expires:

Email: info@partovexa.com
Telephone: +36 30 265 4789

Please provide your name, order number, contact information and details of the products you wish to return. After notifying us, you must return the products within a further 14 calendar days.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to:

• Products manufactured, modified or programmed according to the customer’s specifications;
• Products clearly personalised for a particular vehicle or customer;
• Sealed software or digital products after the seal has been broken;
• Other products excluded from withdrawal under applicable consumer law.

Ordering a standard product specifically for a customer does not automatically remove the right of withdrawal unless the product has been manufactured, modified or clearly personalised according to that customer’s specifications.

Condition of Returned Products

You may inspect a product only to the extent necessary to establish its nature, characteristics and compatibility, in the same way that you could reasonably inspect it in a physical store.

Automotive parts should not be installed, connected, programmed, filled with fluids or exposed to operating conditions before compatibility has been confirmed.

Returned products should include all supplied components, accessories, manuals and documentation. Original packaging should be retained and used wherever reasonably possible.

The absence of original packaging does not automatically cancel a statutory right of withdrawal. However, you may be responsible for any reduction in value caused by installation, use, damage, incomplete packaging or handling beyond what was necessary to inspect the product.

How to Start a Return

Before sending a product, contact us at info@partovexa.com.

We will provide return instructions, a return reference and the correct return destination. The return address may differ depending on the product, supplier and shipping location.

Our registered office is not a return warehouse and cannot accept parcels sent without prior written instructions.

Please do not send products directly to the manufacturer, supplier or registered office unless Partovexa has instructed you to do so.

Requesting return instructions does not limit your statutory consumer rights. However, the returned parcel must contain sufficient information for us to identify the order and customer.

Return Shipping Costs

If you return a product because you have changed your mind, you are responsible for the direct cost of returning it.

If the product is defective, damaged during delivery, materially different from its description or incorrectly supplied by Partovexa, we will cover the reasonable return shipping cost or arrange collection.

Please use suitable protective packaging and, where appropriate, a tracked and insured shipping service. You are responsible for the return shipment until it reaches the designated return location, except where transportation has been arranged by Partovexa.

Customs duties, import taxes and fees paid directly to authorities or carriers are not normally refundable by Partovexa. Customers may need to request reimbursement from the relevant authority, subject to applicable law.

Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been accepted and provide information about the refund.

For a valid consumer withdrawal, we will refund:

• The purchase price of the returned product;
• The cost of the least expensive standard delivery method offered for the original order, where required by applicable law.

Additional delivery costs resulting from choosing an expedited, premium or non-standard delivery method are not refundable unless required by law.

Refunds will be issued using the original payment method unless another method has been expressly agreed. No additional refund fee will be charged.

We will process the refund within 14 days after receiving the withdrawal notice. We may withhold the refund until the returned products have been received or until you provide evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Late or Missing Refunds

If an approved refund has not appeared in your account, first check your bank or payment account again.

Next, contact your card issuer or payment provider, as processing times may vary.

If you have completed these steps and still have not received the refund, contact us at info@partovexa.com.

Incorrect, Damaged or Defective Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive an incorrect, visibly damaged, incomplete or defective product, contact us and provide:

• Your order number;
• A description of the issue;
• Photographs of the product, packaging and shipping label;
• The product reference, OEM number or EAN, where available.

Transport damage should preferably be reported within 48 hours. Reporting it later does not remove any mandatory legal rights.

For consumers in the European Union, products are covered by a minimum two-year legal guarantee against defects or non-conformity existing at delivery.

Depending on the circumstances and applicable law, Partovexa may provide:

• Repair;
• Replacement;
• An appropriate price reduction;
• A full refund where repair or replacement is impossible or cannot be completed within a reasonable time.

The legal guarantee does not cover damage caused by incorrect installation, unsuitable use, unauthorised modification, accidents, normal wear and tear or failure to follow the product and vehicle manufacturer’s instructions.

Product Compatibility

Customers should verify compatibility using the vehicle identification number, OEM reference, product specifications and other available compatibility information before installation.

If Partovexa has confirmed compatibility in writing based on accurate vehicle information provided by the customer, and the supplied product is not compatible, contact us before attempting installation.

A product cannot be considered defective solely because it was ordered for an incompatible vehicle where the customer selected it without requesting or receiving written compatibility confirmation.

Exchanges

If you wish to exchange a product, contact us before returning it.

Exchanges are subject to product availability. In many cases, the original product will be returned for a refund and a new order will need to be placed.

Incorrectly supplied or defective products may be replaced without additional delivery charges where required by applicable law.

Order Cancellations

To cancel an order before dispatch, contact info@partovexa.com as soon as possible.

If the order has not entered processing or been dispatched, we will cancel it and refund the payment. If it has already been dispatched, the applicable withdrawal and return procedure must be followed.

Customised, programmed or specially manufactured products may not be cancellable once production or modification has begun, subject to applicable law.

Sale and Discounted Products

Discounted and sale products are subject to the same mandatory consumer rights as regularly priced products.

A discount does not remove the right to make a legal claim for a defect unless the customer was clearly informed about that specific defect before purchasing the product.

Business Customers

The statutory 14-day consumer withdrawal right does not apply to purchases made by companies, sole traders or customers acting for business purposes.

Returns from business customers require prior written approval from Partovexa. Acceptance may depend on the product’s condition, supplier return conditions and the circumstances of the order.

Any applicable restocking fee or non-refundable shipping cost will be disclosed before a business return is accepted. This does not affect rights relating to defective, incorrectly described or incorrectly supplied products.

Model Withdrawal Form

You may use the following wording to exercise your right of withdrawal:

To Partovexa / Trade Mark Ginzburg Kft.

I hereby give notice that I withdraw from the contract for the purchase of the following products:

Products:
Order number:
Order date:
Delivery date:
Customer’s name:
Customer’s address:
Customer’s email address:
Date:

Need Help?

For questions concerning cancellations, returns, defective products or refunds, contact us:

Email: info@partovexa.com
Telephone: +36 30 265 4789